Diagnose
We examine how your company sells today: where inquiries arrive, how quotes are issued, and what happens between the first contact and the purchase order. The stage ends with a written account of where the process loses orders.
Principles
- We examine the process before proposing any deliverable.
- We define the objective as a number, and record its current value, before we define any deliverable.
- We restate your business in one written paragraph and ask for your approval before proceeding.
- We say in the first conversation when we are not the appropriate firm.
Output
A written finding and a scope that can be priced.
