This document is provided for your convenience. The official, governing version is in English; in case of any discrepancy, the English version prevails.
1. Acceptance of Terms
These Terms of Service govern the professional services SRRF Solutions provides to you. By signing a Statement of Work, accepting a proposal, or instructing us to begin work, you agree to these Terms on behalf of the business you represent.
2. Services
SRRF Solutions provides professional marketing services, including brand strategy, content production, web development, paid media growth, and custom AI stack development. Services are delivered on a project or retainer basis as described in the applicable Statement of Work.
These Terms are the general framework. Each engagement is defined by its own Statement of Work, which sets the scope, deliverables, schedule and fees. Where a Statement of Work conflicts with these Terms, the Statement of Work governs for that engagement.
These Terms govern the services described above. SRRF Solutions also provides component sourcing, custody and kitting services. Those services are governed by a separate written agreement between SRRF Solutions LLC and the customer, and not by these Terms. Nothing on this website creates a custody, bailment or agency relationship.
3. Eligibility
Our services are offered to businesses and to individuals acting on behalf of a business. By engaging us you represent that you are at least 18 years old, that you have authority to bind the business you represent, and that the business is lawfully able to enter into contracts in its jurisdiction.
We do not require you to hold any particular professional licence. Where your industry is regulated, compliance with the rules of your profession remains yours.
4. Statements of Work and Scope
Work begins when a Statement of Work is agreed in writing. It records the deliverables, the review points, the schedule and the fee.
Scope changes are agreed in writing before the additional work starts. We will not perform out of scope work and invoice you for it afterwards.
Where an engagement depends on your input, such as approvals, source material, brand assets or access to your systems, delays in that input move the schedule by the length of the delay.
5. Fees and Invoicing
Fees are set per engagement in the Statement of Work and invoiced according to the schedule it sets. There is no standing subscription fee under these Terms.
Invoices are due within the period stated on the invoice. Overdue amounts may be subject to interest at the lower of 1.5% per month or the maximum rate permitted by applicable law. We may suspend work on an engagement while an invoice for that engagement is overdue.
Fees are exclusive of taxes. You are responsible for any sales, use, VAT, ISS or similar taxes, other than taxes on our income.
Amounts already invoiced for work performed are non refundable. Any refund of amounts paid in advance for work not yet performed is handled as set out in the Statement of Work.
6. Your Responsibilities
You are responsible for the accuracy and lawfulness of the material you give us, and for holding the rights to any brand assets, copy, images, data or credentials you provide.
You are responsible for the final decision to publish. We produce and recommend; approving a deliverable for public release is yours.
7. Intellectual Property
On full payment for the relevant deliverable, you own the brand assets and creative deliverables produced for you under a Statement of Work, and you own the custom AI stack we build and deploy for you, including its configuration and prompts.
SRRF Solutions retains ownership of its own methodology, know how, internal tooling, templates, frameworks and any component developed before the engagement or independently of it. Where such components are embedded in a deliverable, you receive a perpetual, worldwide, non exclusive licence to use them as part of that deliverable.
We may describe the engagement and display the delivered work in our portfolio and marketing materials. If you tell us in writing that an engagement is confidential, we will not do so.
8. Confidentiality
Each party will keep the other party's non public business information confidential and use it only to perform or receive the services. This does not apply to information that is public through no fault of the receiving party, was already known to it, or is required to be disclosed by law.
9. AI Assisted Production
We may use artificial intelligence tools, including Anthropic Claude, to accelerate research, drafting and analysis. Every deliverable receives human judgment and review before it reaches you.
Where a custom AI stack is itself a deliverable, it is built and deployed inside your infrastructure and operated by you. You are responsible for its outputs once it is in your hands, and for supervising it in line with the disclosures on our Disclaimer page.
10. Term and Termination
Either party may terminate an engagement on 30 days written notice, or on the notice period stated in the applicable Statement of Work, whichever that Statement of Work specifies.
Either party may terminate immediately if the other materially breaches these Terms and does not cure the breach within 15 days of written notice.
On termination you pay for work performed and costs committed up to the effective date. We will deliver the work in progress for which you have paid. Sections on intellectual property, confidentiality, warranty disclaimer, limitation of liability, indemnification and dispute resolution survive termination.
11. Warranty Disclaimer
We will perform the services in a professional and workmanlike manner. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THAT IS THE ONLY WARRANTY WE GIVE. ALL SERVICES AND DELIVERABLES ARE OTHERWISE PROVIDED “AS IS”, AND SRRF SOLUTIONS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT.
We do not warrant any particular commercial result. Marketing outcomes depend on your market, your offer and factors outside our control, and nothing in a proposal, forecast or example of past work is a guarantee of revenue, ranking, reach or lead volume.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SRRF SOLUTIONS' TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE FEES YOU PAID IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. SRRF IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
13. Indemnification
You agree to indemnify and hold harmless SRRF Solutions from any claim arising from (a) your use of the services or deliverables, (b) content, data or credentials you provide or transmit, (c) your violation of these Terms, or (d) your violation of applicable law.
14. Dispute Resolution and Class Action Waiver
Before filing a claim, each party agrees to attempt in good faith to resolve the dispute by contacting the other in writing and negotiating for at least 30 days.
ANY DISPUTE WILL BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND SRRF SOLUTIONS EACH WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.
This section does not prevent either party from seeking injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information.
15. Governing Law
These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law principles. Disputes shall be resolved in the state or federal courts located in Orange County, Florida.
16. Severability and Waiver
If any provision of these Terms is held unenforceable, that provision will be limited or severed to the minimum extent necessary and the remaining provisions stay in full force. A failure to enforce any provision is not a waiver of it.
17. Changes to These Terms
We may update these Terms. Material changes will be notified by email at least 30 days in advance. Changes do not alter the terms of a Statement of Work already in progress.
18. Contact
Questions: info@srrfsolutions.com
19. SMS / Text Messaging
19.1. Express Consent. By providing a phone number through a SRRF-powered lead capture form, the end-user expressly consents to receive automated SMS/text messages from the authorized SRRF client team member using SRRF Solutions, regarding their inquiry.
19.2. Message Frequency. Up to 200 messages per month. Frequency varies.
19.3. Carrier Charges. Msg & Data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.
19.4. Opt-Out. End-users may reply STOP at any time to unsubscribe. Reply HELP for assistance or contact info@srrfsolutions.com.
19.5. SMS opt-in data and consent records are not shared with third parties.
19.6. You (the authorized SRRF client team member) are responsible for ensuring your lead capture forms comply with TCPA, CTIA guidelines, and applicable state law.